Shipping policy
Thank you for shopping with Leather Bear! We are committed to providing you with fast and reliable shipping. Below you’ll find details about our shipping process, delivery times, and policies.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping Rates and Estimates
We offer standard and express shipping options within New Zealand.
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard (depending on item size) | 3–7 business days | $6.21 to 21.50 |
| Rural Delivery | 3-7 business days | Standard + $5.70 |
Note: Delivery times are estimates and not guaranteed.
3. International Shipping
We ship to select international countries. Shipping charges for your order will be calculated and displayed at checkout.
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to become available.
5. Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days at sales@leatherbear.co.nz with your order number and a description of the issue. We will work with the carrier to resolve the problem.
6. Shipping Restrictions
Some items may be subject to shipping restrictions due to size, weight, or regulations (e.g., lithium batteries, aerosols). We will notify you if your order cannot be shipped as requested.
7. Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
📧 sales@leatherbear.co.nz